7fb Responsible Gaming

🤝Our Commitment to Responsible Gaming

7fb is built on the principle that gambling should be fun, controlled, and affordable. We serve players across Bangladesh — from Dhaka and Chittagong to Sylhet and Rajshahi — and we take our duty of care seriously. No matter where you are or how you play, your wellbeing comes before any commercial consideration.

We invest in monitoring systems that flag unusual gambling patterns and proactively reach out to players who may be showing signs of distress. Our responsible gaming team is trained to handle sensitive conversations with empathy and discretion, and all enquiries are treated in strict confidence.

🔞21+ Age Restriction Policy

The 7fb platform is strictly for adults aged 21 years and above. This age restriction is not merely a legal formality — it reflects our genuine belief that younger individuals lack the life experience and financial independence needed to gamble safely and responsibly.

We enforce this policy through a combination of measures applied at registration and throughout your time with us:

• Age verification check at the point of registration — date of birth is required and cross-checked.
• Document verification requested before any withdrawal is processed — government ID, national ID card, or passport accepted.
• Accounts suspected of belonging to a player under 21 are suspended immediately pending investigation.
• Any winnings accrued by an underage player are forfeited and the account is permanently closed.

💳Deposit Limits — Stay in Control

Deposit limits are one of the most effective tools for managing your gambling budget. 7fb allows you to set a cap on how much you can deposit into your account within a defined time window. Once a limit is in place, you cannot exceed it — the system will decline any top-up that would take you over your chosen threshold.

• Daily deposit limit: the maximum you can deposit in any single calendar day (Bangladesh Standard Time).
• Weekly deposit limit: the maximum you can deposit across any rolling 7-day period.
• Monthly deposit limit: the maximum you can deposit in any calendar month — useful for longer-term budgeting.
• Limit reductions take effect immediately. Limit increases require a 24-hour cooling-off period before they apply.

To set or adjust your deposit limit, contact our support team at [email protected] with the subject line "Deposit Limit Request". Our team will confirm the change in writing within one business day.

⏰Time-Out Feature

The Time-Out feature is designed for players who need a short break from gambling without permanently closing their account. It is ideal if you feel you are playing too often, spending more than you planned, or simply need a mental reset. During a time-out, your account remains intact but you cannot log in, deposit, or place any bets.

• 24-hour time-out: a brief cooling-off period after a long or intense session.
• 48-hour time-out: a weekend break or mid-week reset to restore perspective.
• 7-day time-out: a full week away from the platform to reassess your habits and re-engage on your own terms.

Once a time-out is activated, it cannot be cancelled early. When the period ends, your account is automatically reactivated and you may log in as normal. To activate a time-out, email [email protected] with the subject line "Time-Out Request" and your preferred duration.

🚫Self-Exclusion

Self-exclusion is a formal, binding commitment to stop gambling on 7fb for an extended period. Unlike a time-out, self-exclusion is intended for players who recognise that their gambling has become a problem and need a firm, enforceable boundary. Once a self-exclusion is in place, the block cannot be lifted before the chosen period ends — regardless of your request.

Self-exclusion periods available at 7fb are: 1 month, 3 months, 6 months, and permanent. During any self-exclusion period, you will not receive any promotional emails, bonus offers, or marketing communications from 7fb. Your account balance at the time of exclusion will be refunded to your registered bKash, Nagad, or Rocket wallet after identity verification.

⚠️Recognise the Signs of Problem Gambling

Problem gambling does not always look the same for every person. It can develop gradually over time, and many players do not notice the signs until gambling has already begun to affect their finances, relationships, or mental health. The questions below can help you reflect honestly on your own gambling habits:

If you answered yes to two or more of these questions, we strongly encourage you to use one of the tools on this page or speak directly to our support team. There is no shame in asking for help — it is a sign of strength, not weakness.

✅Tips for Safe and Enjoyable Play

For the vast majority of 7fb players, gambling is a form of entertainment enjoyed responsibly alongside everyday life. These practical tips can help you keep it that way:

• Set a firm budget before you start each session and treat it as a fixed entertainment cost — not a potential source of income.
• Never chase losses. If you reach your session budget, stop playing — the odds do not improve because you have already lost.
• Take regular breaks during play — stand up, get a drink of water, and step away from the screen for a few minutes at least once per hour.
• Do not gamble when you are tired, stressed, upset, or under the influence of alcohol. Your decision-making is impaired in these states and losses are more likely.
• Keep gambling as one of many leisure activities — not your only one. Maintain time for friends, family, sport, and other interests.
• Review your account history regularly. 7fb lets you check your deposit and bet history at any time — use it to stay honest with yourself about your spending.

👶Protecting Minors

7fb takes the protection of children and young people extremely seriously. We employ multiple layers of age verification at registration, during KYC checks, and when processing withdrawals. However, we also recognise that parents and guardians play a critical role in preventing minors from accessing online gambling sites.

If you share a device with family members, we recommend using parental controls or content filtering software to block access to gambling websites. Always log out of your 7fb account after each session and never save your password on shared devices. Keep your login credentials private — even from family members you trust.

📞Getting Help — You Are Not Alone

If gambling has stopped being fun and has started to feel like a compulsion — something you do to cope, to escape, or to chase losses — please reach out. Our support team handles responsible gaming enquiries with full confidentiality and zero judgement. We are here to help, not to penalise.

Response times: our support team aims to reply to all responsible gaming emails within 4 hours during Bangladesh Standard Time business hours (9am–9pm BST), and within 12 hours outside those times. Urgent self-exclusion requests are treated as highest priority and actioned within 24 hours at the latest.